We offer free nationwide shipping for orders over $80.00 or a flat rate of $8.50.

For customers in Australia, we offer free shipping for orders over $120.00 or a flat rate of $30.00.

If you're in the United States, we offer free shipping for orders over $150.00 or a flat rate of $45.00.

Please note that for international orders, there may be import fees from the destination country. The customs charges vary from country to country, so it's important to check your country's charges and pay them accordingly. Big Brown Industries is not responsible for these charges, so please keep that in mind while placing your order.

If you are eager to get hold of our products, we have a convenient pick-up option available on our website. All you need to do is place an order and wait for 24 hours for it to be ready. We will notify you as soon as it is available for collection.

For easy navigation, search "42 Porana Road" on Google Maps. Our bold signage marks our location at the end of the driveway. 42 Porana Road, Unit F.

Our shipping service is currently available for customers based in Australia and the United States.

Domestic Shipping takes 1-3 business days for the North Island and 3-5 business days for the South Island. 

International shipping is approximately 10-14days from order fulfilment. 

Please note that shipping delays may occur during peak periods such as Black Friday and the holiday season due to increased shipment volume and courier demand.

Our return policy lasts for a period of 30 days from the date of purchase. If this period has elapsed, we regret to inform you that we cannot offer a refund or exchange. To qualify for a return, your item must be unused and in the same condition as you received it, along with the original packaging.